Seeking a revolutionary transformation, the client embarked on a mission to blend IT support for an elevated experience while optimizing costs. However, their existing model fueled high expenses due to poor documentation, causing lengthy issue resolution and backlogs. Further limiting agility, outdated infrastructure lacked scalability and flexibility. Automation efforts were hindered by the need to constantly “sanity check” the old systems. To overcome these challenges, the client embraced the ITIL framework for holistic improvement and implemented infrastructure automation to streamline repetitive tasks, paving the way for a revitalized IT landscape.
Ascendion boosts search engine: Enhanced search, cloud migration, and improved efficiency
Ascendion’s engineering team enhanced the search capabilities and end user experience, improving the process for publication and stability of the existing logics of product expansion process in our client’s internal Search Engine Platform. We rearchitected a modern and efficient cloud-based platform (AWS) and improved the search engine’s agility.
The results:
- $2.6 million cost savings over 5 years
- 30% cost saving by transitioning to AWS from RWS Cloud
- 60 times faster experience for users
- 8 times more throughput per day
